Adobe TV Mon, 15 Aug 2011 13:33:29 +0000 Thu, 19 Apr 2012 05:00:12 +0000 http://tv.adobe.com/show/customer-experience- Every interaction with your customers is a moment of truth. Adobe solutions for customer experience management build brands, drive revenue, and accelerate digital experiences.  See how Adobe enables the digital marketer and empowers the business user. 2011 Adobe Systems Inc. http://thumbnails.tv.adobe.com/FD4B53D2-1C23-D1F3-EFE190E507764D4C.jpg http://tv.adobe.com/show/customer-experience- 60 adobetv@adobe.com (Adobe TV) Hyatt delivers rich, customized online and mobile experiences for travelers worldwide with the Adobe Digital Marketing Suite including Adobe CQ Thu, 01 Dec 2011 14:19:00 +0000 http://tv.adobe.com/watch/customer-experience-/hyatt-/ http://tv.adobe.com/watch/customer-experience-/hyatt-/ adobetv@adobe.com (Adobe TV) Nu Skin adopts the Adobe® Web Experience Management solution to accelerate delivering timely, high-impact content to customers across more than 50 websites worldwide Mon, 26 Sep 2011 16:07:00 +0000 http://tv.adobe.com/watch/customer-experience-/nu-skin/ http://tv.adobe.com/watch/customer-experience-/nu-skin/ adobetv@adobe.com (Adobe TV) Kim Hann of Adobe partner 2DataFish talks about developing RoI models for her clients' online business with Adobe digital marketing technology "We've seen tests where we've had uplift of over 100%, in real dollar terms, in traffic terms. And that has been amazing." Mon, 15 Aug 2011 11:29:00 +0000 http://tv.adobe.com/watch/customer-experience-/talking-to-kim-hann-of-australian-consultancy-2datafish-about-measuring-return-on-online-investment-/ http://tv.adobe.com/watch/customer-experience-/talking-to-kim-hann-of-australian-consultancy-2datafish-about-measuring-return-on-online-investment-/ adobetv@adobe.com (Adobe TV) India's leading online travel agency is at the forefront of using Adobe Omniture technologies to understand its business and make real time decisions. Yogita Wadhwa, manager Web Analytics, talks about her experience in navigating this high-growth sector. Wed, 03 Aug 2011 08:15:00 +0000 http://tv.adobe.com/watch/customer-experience-/talking-to-yagita-wadha-of-makemytripcom-about-indias-fast-growing-online-travel-sector/ http://tv.adobe.com/watch/customer-experience-/talking-to-yagita-wadha-of-makemytripcom-about-indias-fast-growing-online-travel-sector/ adobetv@adobe.com (Adobe TV) Dissatisfaction varies across countries, as do the business consequences. Thu, 05 May 2011 11:23:00 +0000 http://tv.adobe.com/watch/customer-experience-/customer-experience-is-an-international-challenge/ http://tv.adobe.com/watch/customer-experience-/customer-experience-is-an-international-challenge/ adobetv@adobe.com (Adobe TV) Improve the research and purchase experiences to boost revenues. Thu, 05 May 2011 11:11:00 +0000 http://tv.adobe.com/watch/customer-experience-/customer-experience-lies-beyond-service-improvements-/ http://tv.adobe.com/watch/customer-experience-/customer-experience-lies-beyond-service-improvements-/ adobetv@adobe.com (Adobe TV) Dissatisfied customers take their money and recommendations elsewhere. Thu, 05 May 2011 10:56:00 +0000 http://tv.adobe.com/watch/customer-experience-/poor-online-customer-experience-creates-disloyal-customers-/ http://tv.adobe.com/watch/customer-experience-/poor-online-customer-experience-creates-disloyal-customers-/ adobetv@adobe.com (Adobe TV) See how T-Mobile leverages Adobe to deliver exceptional customer service in stores and through its call center with an intuitive and extensible customer experience solution. Mon, 07 Feb 2011 10:35:00 +0000 http://tv.adobe.com/watch/customer-experience-/tmobile-customer-video/ http://tv.adobe.com/watch/customer-experience-/tmobile-customer-video/ adobetv@adobe.com (Adobe TV) IT leaders recognize they must improve and better manage the customer experience, according to recent research. In this webcast, we explore the benefits and drivers of delivering superior customer interactions. You'll see the results of this major research study, and hear customer experience examples and advice from Shantanu Narayen, President and CEO of Adobe Systems, and Karl Gouverneur, Vice President and Chief Technology Officer at Northwestern Mutual. Fri, 10 Dec 2010 10:11:00 +0000 http://tv.adobe.com/watch/customer-experience-/customer-interactions-northwestern-mutual-and-adobe/ http://tv.adobe.com/watch/customer-experience-/customer-interactions-northwestern-mutual-and-adobe/ adobetv@adobe.com (Adobe TV) Using the full power of CQ5 fun-to-use interface, Day CQ5 SharePoint connector provides content authors with a unified editing and publishing experience. In this episode, experience the integration through the eyes of a website author and learn how you can leverage source documents managed in MicrosoftSharePoint for the Web. Thu, 09 Dec 2010 11:47:00 +0000 http://tv.adobe.com/watch/customer-experience-/day-cq5-sharepoint-connector/ http://tv.adobe.com/watch/customer-experience-/day-cq5-sharepoint-connector/ adobetv@adobe.com (Adobe TV) Day CQ5 Digital Asset Management (CQ5 DAM) is an enterprise platform for your global branding outreach with collaborative features. This episode shows the different digital assets upload possibilities, metadata and tagging support as well as publishing digital assets using Asset Shares. Thu, 09 Dec 2010 11:42:00 +0000 http://tv.adobe.com/watch/customer-experience-/day-cq5-digital-asset-management/ http://tv.adobe.com/watch/customer-experience-/day-cq5-digital-asset-management/ adobetv@adobe.com (Adobe TV) Day CQ5 Digital Asset Management (CQ5 DAM) is an enterprise platform for your global branding outreach with collaborative features. This episode shows the different digital assets upload possibilities, metadata and tagging support as well as publishing digital assets using Asset Shares. Thu, 09 Dec 2010 11:35:00 +0000 http://tv.adobe.com/watch/customer-experience-/day-cq5/ http://tv.adobe.com/watch/customer-experience-/day-cq5/